The user raises the request
Employees open ForgeDesk and submit what they need help with.
Keep every request tracked without doubling the admin.
ForgeDesk gives employees one place to raise IT requests, integrates with Microsoft Planner and keeps users informed without your IT team having to repeat the same updates across multiple systems.
Microsoft 365 sign-in
Planner integration
Two-way messaging
Automatic notifications
Created in Planner
The IT task is created automatically.
User notified automatically
No separate status email for IT to write.
Capture every request.
Give users one clear route into IT.
Keep MS Planner as your workspace.
ForgeDesk works around the technology your team is already familiar with.
Keep users informed automatically.
Statuses and notifications stay connected to the ticket.
How ForgeDesk works
One request. One connected workflow.
ForgeDesk sits between your users and Microsoft Planner, handling the administration so your IT team can focus on the actual support work.
Your team works from MS Planner
ForgeDesk creates the ticket in your Microsoft Planner board. Your team can send updates directly through planner.
ForgeDesk keeps the user informed
As the tickets move across buckets in planner, users receive automatic notifications and users can communicate directly through ForgeDesk.
For your users
A proper place to ask IT for help.
ForgeDesk gives employees a simple Windows application for raising and following IT requests without exposing your internal Planner boards.
- Sign in using their Microsoft 365 identity
- Raise a structured support request
- See previously raised tickets
- Follow the current ticket status
- Receive messages from IT
- Respond directly against the ticket
- Receive automatic email notifications when something changes
For your IT team
Less ticket administration.
Less ticket administration.
More time for the work itself.
ForgeDesk handles the repetitive work around a ticket while Planner remains the place where IT actually manage it.
Automatic Planner creation
Submitted requests are turned into Planner tasks automatically, removing the need to recreate emailed requests by hand.
Status follows the Planner workflow
When IT moves a ticket through the Planner buckets, ForgeDesk reflects the status change automatically.
Automatic user notifications
Users will be notified when their request is received or its status changes, so IT don't have to manually send routine progress emails.
Messages stay with the ticket
Users can receive and respond to ticket messages through ForgeDesk, keeping the support conversation connected to the request instead of scattered amongst inboxes.
Urgent work can still interrupt you
ForgeDesk notification emails follow a predictable pattern, allowing your IT mailbox to use standard rules to surface urgent requests immediately without every routine ticket becoming a distraction.
Routine work can wait for planning
Lower-priority requests can sit safely in Planner ready for the next planning meeting, rather than forcing technicians to react to every new email as soon as it arrives.
Easy to deploy. Easy to adopt.
Put ForgeDesk on every desktop, making IT support hard to miss.
ForgeDesk is designed for managed Windows environments, so IT teams can deploy it centrally across the estate instead of installing it machine by machine.
Once deployed, ForgeDesk is available directly from the user's desktop. There is no separate support portal to sign into before they can ask for help.
That makes it much more likely employees will use the proper support route instead of falling back to an email that may never become a tracked ticket.
1
Easy deployment
Use Group Policy to target the users or devices you choose.
2
ForgeDesk appears on the desktop
No portal URL to remember and no separate support login.
3
Users actually use it
A visible, familiar route into IT helps replace ad-hoc emails and conversations.
Simple for employees. Structured for IT.
Capture useful information from the start.
ForgeDesk keeps the user experience intentionally simple: explain the problem, provide the relevant details and submit the request.
Behind the scenes, ForgeDesk associates the ticket with the correct user, creates the Planner task and begins the notification workflow.
- Clear request title and description
- Priority captured at submission
- Requester identity attached automatically
- No employee access to internal Planner boards required
- No manual copying between the request and the work item
ForgeDesk Early Access
A working core product, with more still to come.
ForgeDesk is currently available as an Early Access product. The core ticket workflow is already in place and we're continuing to develop the product around how real IT teams use it.
Early Access customers get direct onboarding from Forge Soft and a closer opportunity to influence the workflows and features we build next.
Available in Early Access
- Windows desktop application
- Microsoft 365 authentication
- Structured ticket submission
- Automatic Microsoft Planner task creation
- Planner-driven status updates
- User ticket history and status tracking
- Two-way ticket messaging
- Automatic acknowledgement and status emails
- Priority-aware email filtering potential
Designed to grow
- Richer IT workflows
- Web based access
- Additional diagnostic information capture
- Reporting and service insights
- Additional integrations
Get ForgeDesk
Could ForgeDesk fit your IT workflow?
If your team currently manages requests across email, Teams, conversations and Microsoft Planner, tell us how your support process works today.
We'll look at how ForgeDesk could fit around your existing workflow and where it could remove manual administration without forcing you to replace the tools your IT team already uses.
Early Access is sold directly through Forge Soft.
That allows us to understand your environment, help with setup
and make sure ForgeDesk is a sensible fit before you purchase it.